Payment & Refund Policy
Payment Details
Rates and Price Variations: We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Deposits: Bookings of $1000 or less, or bookings traveling within 30 days will be required to pay the full amount at the time of confirmation. Bookings over $1000 or travelling more than 30 days out will be required to pay a deposit of $200 per room at the time of confirmation. The appropriate amount will automatically be debited to the credit card provided. Any booking not deposited with us by this time will automatically cancel without notification. Deposit conditions for certain accommodation and tour products may vary, these are listed on the individual page. We will advise you in writing of these conditions at the time of booking. Bookings over New Year require a non refundable deposit of between $300 & $500, and final payment 60 days prior, as this it non refundable under any circumstances travel insurance is strongly recommended.

Bookings made less than 30 days prior to travel: Bookings made within 30 days of travel must provide a credit card guarantee at the time of booking, if the booking is available exactly as requested full payment will automatically be taken.

Final Payment: Final payment is due 30 days prior to travel date. No vouchers will be issued until final payment is received in our office. Final payment conditions for certain accommodation and tour products may vary, these are shown on the individual pages. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.

Card Fees: Please note that a card fee will be applied automatically to credit card payment amounts:
1% - Mastercard, Visa; 3% - Diners, American Express.

Cheque payments: Will only be accepted for bookings traveling outside 35 days.

Payments made by cheque or direct deposit do not attract any fees.
Payment made to VietnamGuider JSC are so easy, secured and peace of mind!
1, Credit cards (No need to copy credit cards, passport or anything else)

Once you decide to go ahead with your booking, please submit your payment to us. For online payment, we normally send our secured payment link on step 3 for you in order to save your time on contacting us. We don't require your credit card's details from the beginning as security purpose.

  • We are now accept major credit cards online. However, offline option is also available. Please fill CREDIT CARD PAYMENT FORM then fax or email to our Hanoi head office.
  • Our cancellation policy will apply once you have submitted your credit cards or other methods of payment.

2, Payment by Bank transfer

Bank name: THE BANK FOR FOREIGN TRADE OF VIETNAM
Bank address: 198 Tran Quang Khai str., Hanoi 10000, Vietnam
Bank Telex: 411504/411229 VCB – VT
Bank Phone: 84-4-38 25 13 22 – 38 24 09 76
Fax: 84-4-38 26 90 67
Account name: Nguyen Quyet Tam
Account number (VND) 00 11 000 75 71 70
Acount number (US$) 0011 372 82 55 58
SWIFT CODE: BFTV VNV X
TGMS: VIETCOMBANK

3, Western Union

Contact our sales for details of this payment mode.

4, Cash

Applied only for customers who are already in Hanoi or Ho Chi Minh City. Great way to cut off bank fees.

Booking cancellation OR MODIFICATION
  • Deposited bookings cancelled 30 or more days prior to travel - Deposit is non refundable
  • Fully paid bookings cancelled 30 days or more prior to travel - Deposit plus any fees levied by the suppliers
  • Bookings cancelled inside 30 days - Totally non refundable

American Express refunds will be less 3% as American Express keep the credit card fee, all other card companies refund the fee.

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Amendment Fees: Any amendments made to non finalised bookings will incur a fee of $25 for each amendment made. Bookings that have been finalised and documentation issued will incur a fee of $50 per amendment. This is in addition to any fees that may be levied by the supplier.

Late Booking Fees: A late booking fee of A$50.00 can be charged if booking is made within 72 hours prior to departure. This depends on the amount of administration work involved, and if applicable, you will be notified at time of reservation request from you or your agent.

Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.
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